Ciclope
Andés Hernandez, Arianna Meroni, Brenda Cadena, Gicomo Montefalcone
ProntoPro
A.Y. 2019-2020
Ciclope is a service that allows users to find the right information, in a fast and accurate way, optimizing the exchange of knowledge within the company. The goal is to help employees to minimize the time that they spend searching for information in different platforms, and to contribute to a better alignment between different teams inside the company.
The methodology
Ciclope is the result of a process where, guided by the MEDGI Methodology of design, we aimed to generate a concept that could potentially have the best impact, and potentially generate the most tangible value for ProntoPro, the company we worked for and that has provided a major collaboration in all the different stages of the process. .
Pains
Why
ProntoPro employees use a lot of channels and tools to document their work and they spend too much time looking for the existing information they need. A new solution to build awareness of the company’s knowledge, optimize the knowledge exchange without interfering with work, simplify and optimize the access to all the files of the organization and find the right info at the right moment was needed.
Scenario
Smart working is likely to become a regular practice in ProntoPro after COVID. The employees would face different problems due to the different interactions between smart workers and office workers. Rethinking the way they communicate and how the sharing of knowledge within the company would change is necessary to improve ProntoPro’s efficiency. .
Ciclope
By using Ciclope you can access to the company’s knowledge through the search bar and the dashboard, that will enable the employees to explore the knowledge produced by each team. Employees have a direct access to all the platforms they already use in the right side of CIclope. It offers people the possibility to search for a document and narrow their search by using smart filters. A special section is supported by Artificial Intelligence and which will learn from your search behavior to suggest you documents that might be interesting for you and in this way empower a spontaneous and continuous knowledge sharing within the company.
Benefits
Thanks to its powerful search engine Ciclope reduce the information access effort. Moreover Ciclope shows who is the author of the documents and when he or she is available to talk to you in case you need it. The suggestions that Ciclope makes, empower the knowledge acquiring. Last the platform provides an organized dashboard that let people be aware of the company structure. .
My Role
My overall role included being an active part of all stages of the project development. I was in charge of conducting some of the interviews, find the pain points starting from the insights, developing the user journeys map, defining the details of Ciclope, conducting the users test and finally develop the entire video.
Pains
Due to COVID-19 this project was developed entirely online. As it was the first time for us, it was difficult to be stimulated and to find inspiration for generating ideas, which was the most difficult phase to deal with.
Takeaways from the project
Working with ProntoPro and discovering the specific dynamics of their work has been very inspiring. Developing a platform for the first time, made me realize what needs to be considered while designing UI. I discovered and applied the MEDGI methodology for the first time.